Most of our customers
are small businesses that have 1 to 100 employees, and wither
can't afford or don't have a need to have a full-time computer
specialist on payroll.
However, they still have many of the same needs as larger
companies, and when they have a problem, they want a solution
To solve these problems, we are happy to
introduce Remote Support Solutions. This
innovative system allows Diamond Sea to provide our clients
with basic IT (Information Technology) services.
We offer two levels of Remote Support.
Simple Support: For the occasional support
clients, we can set up their computer with a small high-security
program that will allow us to connect to their system and
do whatever work they want to have done. At the end of the
support session, we can either remove the software or leave
it there for if you want our assistance in the future. Services
are billed on a simple time-and-materials basis and there
are no contracts to sign.
Dedicated Support: For companies who want
us to actively manage systems for them, we can provide a more
comprensive system that will give us the additional access
required to properly manage their systems and data.
With a Dedicated Support contract,
we can install a Diamond Sea Support Server on
your network, we can provide the following vital services
for your company at a fraction of the cost of hiring even
a entry-level computer person.
These services include:
- Automated Network Backups
- Recovering Deleted Files or old versions
- Real-Time Anti-Virus Protection
- Automatic Operating System Updates
- Spy-ware and Ad-ware removal services
- Pop-up Blocking
- Spam-Blocking Services
- Remote Support
- Remote Training
- Software Installation Support
- Software Inventory Management
- Software Auditing
Our flexible architecture allows us to
configure the system to suit your needs and to provide the
service and support your organization needs.
Contact us for more information at firstname.lastname@example.org
and we will be happy to provide you with more information.