Frequently Asked Questions
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What is DiamondSea?
DiamondSea is a service for retail jewelers. It is designed to bring the most powerful diamond and jewelry sales technology to your store in an extremely affordable and simple-to-use package.

What does it do?
It makes our database of tens of thousands of diamonds available for your to sell to your clients for those times when you don't have exactly what they are looking for in stock.

How does it work?
By using your computer you connect to our live database of tens of thousands of diamonds. You or your customer can quickly search through the inventory and find the exact diamonds to meet your needs.

How does it increase "customer involvement"?
Traditionally, finding a diamond that you didn't have in-stock required going into a back office and calling around. Now you don't have to leave the customer--just search for what they want right in front of them. Even better, have the customer search for it themselves and let them "sell themselves" on it! This brings the customer into the sales process instead of being a spectator to it. The personal involvement helps to establish rapport with your sales team and helps to close the sale. Being able to provide whatever the customer needs keeps your customer coming back for future business.

How will it improve my sales?
By always being able to provide exactly what your customer is looking for, sales are increased and customer loyalty is improved. Our system was designed to be simple enough to used by the untrained customer at the front counter. This way you can have the customer involved in the transaction.

How will it save me money?
In these tough economic times, it is difficult and expensive to carry a large inventory in stock. By providing you with direct access to millions of dollars of inventory you can sell items not currently in stock and satisfy your customers' needs quickly and easily. This frees up cash that can be used for increased marketing, store improvements or just goes straight into your pocket!

How will it save me time?
Because we manage all the inventory for you, you don't have to deal with the daily hassles of managing the diamond inventory. Our service was developed specifically to remove all the time-wasting hassles traditionally found in the sales process. By providing all the information you need as part of our service, you can spend your time with your customers, not looking up information, making calls and waiting for faxes.

What information is available about the inventory?
Our service allows complete information to be available at your fingertips. You can view complete details about the diamonds in inventory, view scanned copies of the certificates, sarin and OGI reports, digital photographs, BrillianceScope ratings, and animated photographs showing the visual performance of diamonds. All this data is managed by our service so you don't have to do anything to maintain it. This information is provided in real-time, so you don't have to call to ask for a certificate, wait for it to be faxed in, and try to keep the customer's interest maintained during it all. When you find something the customer is interested in, you can view the certificate on the screen immediately and even print out copies.

What if my supplier is not on your system yet?
Simply provide us with your supplier's contact information and we will set them up with a free account on our system at no charge so that you can continue to do business directly with them.

What does it cost?
Our service is an affordable US$90/month per store location. You do not have to sign any long-term contracts and can cancel your service at any time if desired. You can use your existing computer equipment and Internet connection, or we can assist you in selecting a system that will compliment your store's ambiance.

Will it work with my existing web site?
Yes. Our services were originally designed to work seamlessly with any web site, and can be added to your existing web site quickly and easily. Your "online store" can be set up as available to the general public, or be password protected to provide your clientelle with a private boutique setting.

I don't have a web site. Do I need one?
You do not have to have a web site to use our service. However, many companies find having a web site to be a vital aspect of modern business. We can work with you to develop a new site, or to update your existing site to seamlessly incorporate our state-of-the-art technology into it.

Superior Customer Service  
We focus on making all our services as simple to use as possible. This lets you focus on your business, instead of messing with your computers trying to get things to work. With over 20 years of systems design experience, we know how to make a service so simple you won't even need to call us. But if you do, we'll be there to promptly answer any questions you may have.

We are Computer Experts (So You Don't Have to Be)
Most people have better things to do than mess around trying to get their computers working. While we have had virtually no problems with our service, the other programs you use every day may not be as reliable. Our Computer Consulting division can solve many of your problems in minutes using a remote control program that will let us work on your computer with you and see what you are doing (you must give permission for us to do this, of course!). Problems that would take hours to describe on the phone can be solved quickly and easily so you can get on with your real work.

Affordable  
With low monthly dues that will more than pay for itself with a single sale, no customized equipment to buy, and no long-term contracts, you can start taking advantage of our service today and not have to worry about affording it tomorrow.
 
If you have any questions that were not answered here, please contact us and we will be happy to provide you with all the information you need..

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Frequently Asked Questions
Here are the questions most people ask before joining our service.
 
Testimonials
See what our satisfied members have said about us.
 
How it Works
Here is a quick visual summary of how DiamondSea works.
 
Member Benefits
A summary of some of the benefits that DiamondSea brings to your business
 
Sign Up Now
Just complete the quick, one-page signup form and fax it back to us and you can be setup in under 24 hours!
 

 



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